Yahoo! News:

Many commuters have also complained about SMRT’s bad communication of the disruption.

Skyee Alfonso said, “Bus bridging service was only activated after an hour. No instruction and no help was given by SMRT staff to show the commuter where to take the buses.”

Themis Thng agreed and added, “Commuters at Raffles Place MRT Station did not even know about train service (being) down as the on screen panel only reflects “Do not board”. No station master at the station telling them also. No announcement heard either.”

This worries me. The second breakdown this week and they’ve yet to get their corporate communications in order. I really fear for any emergency.

It looks as if SMRT has no effective emergency commuter-management SOPs.